If you don't see the car you've reserved, please call us immediately on the emergency line. We'll tell you where the car is or when it's expected. If the car is expected back late and its arrival time suits your needs, we'll begin your reservation later as appropriate. If you need a car sooner than the expected arrival time, we can do one of the following:

• Pay for your taxi ride to another pod.
• Pay for your taxi ride or for a car rental to your destination, minus what you would have paid for your car-sharing trip.
• Cancel your reservation with no fees.

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